Customer Satisfaction

At Bia’s Apparel, our goal is to ensure that you are delighted with every purchase. You can request a return if the item you received is defective or incorrect. Please inform us via email at contact@biasapparels.pk within 24 hours of receiving your order, stating the reason for the return or exchange.

Eligibility Criteria

  • To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
  • A receipt or proof of purchase is required to process your return.

Sale Items

  • Refunds are only applicable to regular-priced items.
  • Sale items are not eligible for returns, refunds, or exchanges.

Order Cancellation & Liability

  • Bia’s Apparel reserves the right to cancel any order at any time due to unforeseen circumstances.
  • We are not liable for shipment delays or cancellations caused by factors beyond our control.

Exchanges

  • We only provide replacements for items that are defective or damaged.
  • If you require an exchange for the same item, contact us via email at contact@biasapparel.pk within 72 hours of delivery.

Shipping for Returns

  • Customers are responsible for the return shipping costs, which are non-refundable.
  • If a refund is approved, the cost of return shipping will be deducted from the refund amount.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.